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March 8, 2021

12 April - Step 2: All you need to know

Step 2 will start no earlier than 12 April.

This is the second phase of the roadmap to get back to normal and will allow businesses from specific sectors to reopen.

An important thing to keep in mind is that guests and customers will be allowed indoor only as a single household or bubble, outdoor in a group of 6 individuals or 2 households.

  • Who will be allowed to resume their work?
  • 1. Non-essential retail
  • 2. Personal care facilities and close contact services
  • 3. Self-contained holiday accommodation (for a single household/bubble)
  • 4. Indoor sports and leisure facilities
  • 5. Public buildings
  • 6. Outdoor attractions
  • 7. Outdoor areas at cafes, restaurants, bars, pubs (including for takeaway alcohol)

Are you ready to reopen?

Make sure you have all measures in place and that safety is your top priority.
First, prepare the room: your venue needs to be ready to be open. Rethink your space in order to ensure a safe experience and use creativity to make it unique and authentic. Restaurants, pubs and cafés can consider how to use space outside their premises where they can place tables and chairs to maximise capacity. We believe that the idea of Stella Artois at Old Truman Brewery in London is an excellent example of creating a mural that ensures open-air and socially-distanced activities.

Use signage, posters and markers, vertically and horizontally displayed outside and inside the venue: make sure messages are visible and clear. It is important to reinforce that distance should be kept and a face covering be worn (excluding people with exemptions). Consider and organise how you maintain the highest level of cleanliness and hygiene: disinfect surfaces and handles frequently, clean toilets and ensure proper ventilation.

Then, think about how you can keep your staff safe. Make sure you create teams and shifts that remain consistent, ensuring that each member of staff meets the fewest people possible, to reduce any chances of infections.

Restaurants, pubs and café that will be able to operate outdoors will have to seat customers and put in place table service. This is where a contactless experience will help to be efficient with reduced staff and will decrease the chances of close contact: booking and paying via mobile app, for example, could be the best way to take advantage of digital tools to enhance business efficiency and customer experience.

Taking into consideration larger gatherings, the Government will run a scientific Events Research Programme during Spring. This will include a series of pilots, using enhanced testing approaches and other measures, to run events with larger crowds and reduced social distancing to evaluate the outcomes. These pilots will start in April.

You can find other useful guides here:

Reopening Safely Plan

Opening Safely FAQ

5 Steps to ensure cleanliness and hygiene in your workplace

Guidelines from the government

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Workplace safety