February 26, 2021

Why is the NHS Test and Trace still essential?

The service traces the spread of the virus and isolate new infections, playing a vital role in giving early warning if the virus spread is increasing again, locally or nationally.

How does it work?

  • - It helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.
  • - It assures that anyone with symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus.


Why is the NHS Test and Trace extremely relevant now and throughout the reopening process?

Businesses, as well as customers, need to consider the NHS Test and Trace system as one of the primary tools to shop safely, protect the community and allow a controlled reopening.

  • For this reason, it will be mandatory to:
  • - Display an official NHS QR code poster, so that customers and visitors can ‘check-in’ using the NHS Test and Trace app. Alternatively, customers can provide their name and contact details.
  • - Make sure at least one member of every party of customer or visitors provide their name and contact details or scan the QR code with their NHS COVID-19 app.
  • - Keep a record of staff and their shifts.
  • - Keep customers, visitors and staff records for 21 days and provide them if requested by the NHS Test and Trace system.
  • - Adhere to the General Data Protection Regulations.

Hospitality venues, where people's stay is prolonged, must also take reasonable steps to deny entry to those who refuse to cooperate.


How to get your QR code and what to do with it:

You must register for an official NHS QR code and display the official NHS QR poster at the entrance, counter and visible points around the venue, making sure customers and visitors can see and scan it. You can also display it on digital screens, for example a TV or iPad.

  • - Go to this page to create your QR code.
  • - Enter your details: your name and email address.
  • - Verify your registration with the code you receive via email.
  • - Provide details of your business: name and address (if there are multiple venues, you will need to provide addresses and a contact for each venue).
  • - Once your registration has been confirmed, you will receive an email with the QR code poster.
  • - Download and print the poster or display it on a digital screen.

New Guidelines for Collecting Visitors Details

Public Health England has launched a new operating model to automate the process of contacting people who have visited a venue where they have identified a potential outbreak. Visitors to that venue will receive public health advice via SMS.

This model for alerts operates on the basis that designated venues are legally required to request and maintain customer, visitor and staff contact details (venue logbooks) and display an official NHS QR code poster.

Designated venues such as restaurants, pubs, close contact services and community centres should follow these guidelines:

  • - All staff, customers and visitors should check-in when they enter the premises. This can be done quickly and easily with the NHS COVID-19 app. If they do not have the app, they can leave their name and contact details.
  • - If asked, it is the legal duty of the operator of the business to share customer, visitor and staff contact details with NHS Test and Trace as soon as possible. If they are asked and do not have this information they will be liable to pay a £1000 fine.
  • - If two or more people who test positive for COVID-19 are linked to the same venue on the same day, NHS Test and Trace will send a ‘warn and inform’ message to remind people to follow the guidance and be vigilant to symptoms.
  • - If four or more people test positive, people who visited the venue on the same day will be requested to book a test.
  • - In complying with the requirement to keep these details, businesses will support the reopening of the economy and ensure venues remain open and COVID safe.
Covid-19 Test
Reopening